Everything You Need to Know
Before You Buy

The MOQ is 1 unit for individual machines and complete production lines. We welcome single-machine purchases, especially for buyers evaluating equipment performance before scaling up.

For bulk orders or multi-line projects, preferential pricing and priority production scheduling are available. Contact our sales team to discuss volume discounts tailored to your procurement plan.

All Meiteng machines are CE and ISO 9001:2015 certified, meeting the safety, quality, and reliability requirements for global food production markets -- including the EU, North America, Southeast Asia, and beyond.

We support multiple payment methods to accommodate international buyers:

• T/T (Telegraphic Transfer): Standard for most orders -- typically 30% deposit upon order confirmation, 70% balance before shipment.
• L/C (Letter of Credit): Available for large-scale orders and first-time buyers seeking additional security.
• Western Union / PayPal: Available for small accessory orders or sample fees.

Lead time varies depending on the order type:

Exact timelines are confirmed in your purchase agreement. Rush production scheduling may be available -- contact us to discuss.

Absolutely. We welcome factory visits to our 20,000 m² facility in Jinan, China, which includes a dedicated machine testing workshop. We can arrange:

• Live equipment demonstrations using your raw materials
• Video factory tours and remote live-stream inspections for overseas buyers
• Third-party inspection services (SGS, BV, etc.) prior to shipment

Yes -- customization is one of our core strengths. Our engineering team can tailor equipment and complete production lines to your exact needs, including:

Yes. We provide full OEM and ODM services for brand owners who require customized equipment under their own brand identity. This includes:

• Custom color schemes, logo engraving, and branded control panels
• Private-label documentation, manuals, and packaging
• NDA-protected design and engineering collaboration

We have successfully partnered with distributors and brand owners across India, Southeast Asia, Africa, and Europe.

To prepare an accurate proposal, please share as much of the following as possible:

1. 1 Target product type and desired output (e.g., floating fish feed, 2mm pellets, 500 kg/h)
2. 2 Raw material composition and moisture content
3. 3 Available factory space dimensions and power supply specifications
4. 4 Automation level preference (manual, semi-auto, fully automated PLC)
5. 5 Budget range and target delivery timeframe

Don't have all the details? Our engineers can guide you through the requirements gathering process -- no technical expertise needed on your end.

Yes. Our modular system design is built for seamless integration with existing production environments. Whether you're upgrading a single machine or expanding an entire line, our engineers will:

• Review your current line layout and equipment specifications
• Design interface connections and control system compatibility
• Provide a detailed integration plan before manufacturing begins

We ship to over 60 countries via sea freight (FCL/LCL), air freight, and express courier for spare parts. We support the following Incoterms:

We provide a comprehensive documentation package for smooth customs clearance, including:

• Commercial Invoice & Packing List
• Bill of Lading (B/L) or Airway Bill (AWB)
• Certificate of Origin (CO) -- FORM A or general CO upon request
• CE Declaration of Conformity and ISO certificates
• Pre-shipment inspection report (SGS/BV if requested)
• HS Code classification assistance for import duty estimation

All equipment is packed to export-grade standards to withstand long-distance sea freight conditions:

• Fumigated wooden crates or steel frames for heavy machinery
• Anti-rust treatment and moisture-proof film wrapping
• Shock-absorbing foam padding for control panels and sensitive components
• Photographic documentation of packaging for insurance claims if needed

Transit times vary by destination:

Upon shipment, we provide the B/L number and shipping line tracking link so you can monitor your cargo in real time.

All Meiteng machines come with a 12-month warranty covering manufacturing defects and component failures under normal operating conditions. Key warranty terms include:

• Free replacement of defective parts within the warranty period (buyer covers shipping)
• Remote technical diagnosis and troubleshooting support included
• Wear parts (screws, dies, blades) are not covered but are available at cost price

Yes. We provide comprehensive installation and commissioning services:

On-site service fees cover travel, accommodation, and daily allowance. We'll provide a detailed cost estimate upfront.

We maintain a full spare parts inventory for all machines in our product range. Typical spare part dispatch timelines:

• Standard parts: Shipped within 1-3 business days via DHL/FedEx express
• Custom-machined parts: 5-10 business days depending on complexity
• Emergency orders: Priority processing available -- contact us directly for urgent cases

We recommend purchasing a recommended spare parts kit with your initial order to minimize downtime risk -- our team will advise on the optimal kit for your machine model.

Comprehensive operator training is included with every order. Training options include:

• Factory training in Jinan: Send 1-2 operators to our facility for hands-on training (duration: 3-7 days)
• On-site training: Our engineers train your team at your facility during installation and commissioning
• Video training library: Multilingual operation and maintenance video guides provided for all machines
• Technical manual: Detailed English-language operation, maintenance, and troubleshooting manual included

Our after-sales team is reachable through multiple channels, ensuring rapid response regardless of your time zone: